Gain valuable insights about your customers through analysing survey data that you can capture data quickly and easily with customisable, easy-to-use survey templates. You can even integrate the feedback into your other Microsoft business applications so other departments can make use of the insights. Engage with customers more effectively by understanding what drives their satisfaction—in the moment, based on auto-response triggers and customised dashboards.
Customer Voice is included with Dynamics 365 Sales Enterprise, Dynamics 365 Customer Service Enterprise, Dynamics 365 Field Service, Dynamics 365 Marketing, Dynamics 365 Human Resources, and Dynamics 365 Project Service Automation. Other Dynamics 365 customers can purchase Customer Voice separately.